Help
Help & policies
Shipping, returns, care and the questions we get most — the same answers our support desk gives.
Shipping & discretion
Shipping is included in the price for every destination we serve. Parcels go out in plain, unbranded outer packaging and the bill never names the contents.
We dispatch once the circle fills and the balance is settled. A queue longer than 14 days is not normal — nudge us in the chat and we chase it.
Some countries restrict the import of adult products. If yours does, ask before ordering: a parcel refused at customs comes back to us, not to you.
Returns, refunds & repairs
If a circle expires without filling, or we cancel it, every paid deposit is refunded in full. An unpaid order closes itself after 72 hours and costs nothing.
Refunds go back the way you paid. A USDT refund is sent by hand on-chain, so it can take a little longer than a card reversal would.
For hygiene and safety, a delivered doll cannot be returned or exchanged once it has been unpacked or used. If something arrives damaged or faulty, message us straight away with photos or a short video: we arrange a repair or a replacement case by case. Damage from misuse or normal wear is not covered.
Care guide
Clean with lukewarm water and a mild, fragrance-free soap: rinse the surface, wipe gently with a soft cloth, then let the doll dry completely before storing.
Keep it away from alcohol, solvents, and anything abrasive. Silk, dark denim and printed fabrics can transfer dye, so store the doll in its own bag or on a clean sheet.
Store flat or in its original packaging, out of direct sunlight and away from heaters. TPE benefits from a light dusting of renewer powder when it feels tacky. For silicone use water-based lubricant; silicone-based products can damage the surface.
Keep electrical parts dry, charge per the manual, and do not submerge a powered component unless the manual says it is waterproof.
Common questions
Answered by our support desk every day.
How do I join a circle?
A circle is buyers pooling one order to reach the group price. 1) Open Circles — join one that still needs members, or start your own. 2) Pay the deposit at checkout; that locks your spot. 3) When the circle fills, pay the balance and the order moves to shipping. A circle that never fills expires, and every paid deposit is refunded in full.
How do the deposit and balance work?
Each product page lists the group price and the deposit: the deposit is a fixed amount, and the balance = group price − deposit. The deposit is paid when you join; the balance is due after the circle completes — the Pay remaining balance button appears on your order page. The order ships once both are settled.
Can I pay with USDT?
You pay on your order's payment page — it lists the methods this store has enabled. USDT (TRC-20 only): the page shows the receiving address and the exact amount. Send on the TRON · TRC-20 network, and send that exact amount — a different amount can't be matched to your order. The network fee is on you. Each transfer is checked and the order updates as soon as it is matched. Funds sent on another network, or in another token, can't be recovered.
When will my order ship?
It depends on how many spots are left — the circle page shows the progress and its deadline. Once the circle fills and the balance is settled, the order enters the shipping queue; a queue stay beyond 14 days counts as overdue, and you can nudge us right here. The order page updates as it moves.
Where is my order?
Sign in and open Orders from the account menu. Each order page shows its status, payment progress and shipping info — and it is where the balance button appears when it is due.
Is this for adults only?
The store is for adults only: you must be 18 or older (21+ where local law requires) to enter and order.